About
I am a learning and development leader who helps companies build, plan, and implement organizational-wide learning strategies. I have helped evangelize a culture of learning, introduced new L&D programs to support changing strategic objectives, anticipated (and eliminated) future skills gaps through incisive new L&D programming, and facilitated the growth of new managers, executives, and the overall career development of all employees.
Some Things I Do Are
Product Training
Working on developing product knowledge to ensure that sales professionals can communicate effectively and enthusiastically, building trust and confidence in customer relationships. It also ensures they can answer questions on the spot and overcome common customer objections.
Talent Development
Developing and implementing training to improve organizational capability, capacity, productivity, and performance to assure organizations have the leadership it will need for a successful future.
Customer Education
Working to provide customers with the tools and resources they need to be successful. Design focused on guiding customers through product from their initial interaction to continued usage with the end goal being to increase adoption, reduce friction, and strengthen retention.
LMS Management
Overseeing the implementation, distribution, and management of learning management systems such as Docebo, Bridge, 360Learning, and more.
Instructional Design
Using educational theory and design models (ADDIE, SAM, Four-Door Model, etc.) to create instructional experiences which make the acquisition of knowledge more efficient, effective, and appealing.
Data Analysis
Examining learner data to support, inform, engage and create better and more individualized learning environments.
